All standard freight deliveries come 100% free to you.
With a standard freight shipment, a 24-foot freight truck will arrive at your home or facility at an agreed-upon time and drop the item off at your curbside.
If a loading dock is available at your facility, please choose the option for this at checkout. The truck driver will pull up to the dock to unload the shipment without the help of a lift gate.
The shipping timeline is different for each brand sold, as different warehouses fulfill each order throughout the United States Of America. The estimation on each product is as close as possible without giving a guaranteed date.
With any shipping questions, please call 844-572-5667 and talk to a rep.
We also offer professional assembly services.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment as soon as possible.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will leave the warehouse within five business days from the date of your order.
You can expect items to arrive within 5 to 7 business days after departing from the warehouse.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information within six business days of placing your order, follow up with us at info@sharpsalons.com
How We Ship
Orders for small items will be shipped using UPS, FedEx, or USPS. Large or heavy items, such as, but not limited to, stair steppers, treadmills, and weight sets, will be shipped via freight LTL Trucking. You will need to be present to receive and sign for the delivery; otherwise, you are subject to re-delivery fees.
With freight shipping, items will be delivered curbside at your property's end and lowered off the truck for you with a liftgate.
All curbside deliveries require a scheduled appointment and a signature at the drop-off time. Once the shipment arrives at your local freight terminal, the freight company will call to set a delivery appointment.
Damages:
Please inspect the packaging of your item(s) when they arrive extensively; if you notice any damage, you must note it when signing for delivery.
If your item(s) arrived damaged, please take photos or videos of it and its packaging and send them to info@sharpsalons.com.
We deal with the repercussions to get you a full refund, replacement parts, or an entirely new unit, depending on the situation.
Storage & Fees
By placing an order, we assume that you are ready to accept the delivery of your order upon its arrival. If you need your order to arrive on or after a specific date, please let us know ASAP.
Should your order ship and you cannot receive the product, the freight company responsible for shipping reserves the right to return your merchandise to the manufacturer and/or charge additional storage fees. Most freight companies will not allow your item to be stored at their facility for more than 3-5 business days.
If your order is returned to the manufacturer by the freight company, you will be responsible for initial and return shipping fees and will be subject to a restocking fee for the product.
If the shipping company chooses to hold the item and charge the customer storage/retaining/additional shipping fees, you agree to pay such fees.
